Both in our online store and in the physical stores that collaborate with us (click here to find the nearest one). If you live in Madrid or Valencia or you are passing by, you can also visit our Satori Home stores:
: Satori Home Valencia and Satori Home Madrid.
Our products are manufactured in Vietnam and a minor part in Portugal, with loads of love. We are responsible for the whole manufacturing process and we cherish our people in the same way we take care of our designs. Every single person who contributes to the manufacturing process is part of our family.
We use carefully selected premium materials and combine handcrafted processes with state-of-the-art technology. A blend of love and passion that shapes our products into unique pieces.
Through the web we sell almost* worldwide. Select the area that corresponds to your country when you enter our website or discover the most convenient store for you here.
*If your country is not here don't hesitate to contact us.
Your purchase is made in Euros. If you make it from a country with another currency, your card provider will apply the exchange rate when charging the order to your account. The prices shown on our website are always retail prices, with charges included*.
*Prices from non-EU countries may be subject to import charges. Payment of these costs is the sole responsibility of the customer.
Don't panic! Contact our Harmony Team, and they will be pleased to solve any incidents that may have arisen. Send an email to email@example.com or call us on +34 961 105 022 and we will offer you the best possible solution.
Yes, if you have created an account, by going to your Satorisan account and clicking on the "Edit addresses" button, you can add a new one or modify your addresses. At the checkout, confirm which one you want your order to be delivered to.
To receive the Newsletter, you can enter your email address in the box at the bottom of our website. You can also activate the corresponding box when placing an order.
The estimated delivery time is 3 to 7 working days after your order leaves our warehouse. With express delivery, the estimation is 1 to 2 working days.
Don't worry, the courier will leave you a notice so that you can arrange a new delivery or deliver the package to a collection point.
Yes, you can pick it up at the nearest UPS Access Point. You can contact UPS to find out or check it on your UPS My Choice App.
When your order leaves our warehouse you will receive an email with a link and tracking number from UPS. You can track your order directly on their website.
¡Oops! Something must have gone wrong on the way. We apologize, please do not receive it. The courier company will return it to us, and we will contact you as soon as possible to send you a new one.
Absolutely safe. Our payment page uses the SSL (Secure Sockets Layer) security protocol. You can pay by debit or credit card, through your PayPal account, Google Pay, Apple Pay and Shop Pay. If you want to pay via bank transfer, get in touch with our Harmony Team sending an email to firstname.lastname@example.org. Happy shopping!
It's pretty easy! Follow these simple steps:
1. Discover the product you like. Check if your size is available.
2. Pick the size you want.
3. Click on the button "Add to cart".
4. If you want to process your order, you have the option to do so by registering or checkout without registration.
5. Select a payment method: credit card, debit card or via PayPal, Google Pay, Apple Pay and Shop Pay.
6. Confirm your purchase by clicking on "Checkout".
7. Fill in the form with delivery and payment data.
8. You will receive an email confirming your order.
9.Wait for it to arrive and enjoy!
**We show our products as close to reality as possible. However, they may be subject to variations depending on the lighting of the photograph, your computer screen or other factors beyond our control. If you have questions about any of our models, please contact our Harmony Team.
Our products captivate quickly, and there may be several contenders trying to get the same as you! It won't be really yours until you confirm the order and make the payment.
Write an email indicating your order number to email@example.com we will send it to you as soon as possible.
Returns and exchanges
Absolutely. We want you to be happy, therefore we think that returning should be as easy as buying.
The product should be in perfect state, clean and not used.
If by any reason you need an exchange, you should first return it and then place a new order.
If you wish to make a return click here and follow the steps. If you want an exchange, you need to proceed with the return and afterwards place a new order.
Returns must be made within 30 days of purchase. Remember that the product to be returned should be in perfect conditions and on its original packaging.
You have 30 days from the date of purchase to return or exchange your shoes.
Returns allowed until January 15, 2023 for all purchases made between November 29 and December 14, 2022. From December 15 onwards, returns will be allowed within the standard 30-day period.
If you use the UPS label we offer, we will deduct the corresponding amount from your refund.
Central Europe(Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands and Sweden) the amount is 15€ per pair (prices effective as of 11 October 2022).
Eastern Europe(Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia) the amount is 18€ per pair (prices effective as of 11 October 2022).
Our shoes follow the standard European sizing, so we recommend you buy the size you usually wear. However, in some product sheets you will find notes about the size if it fits a bit different.
No two feet are the same, that's why with many of our shoes we include an extra pair of high density EVA insoles, which you can use (under the original ones) to hold your foot more snugly.
The Satori Family is the union of all Satorisan lovers. It corresponds to the customer area of our website, and you only have to register to be part of it and our Satorideas. It is totally free and does not bind you to anything.
If you want to join... Welcome! Click here and you will be one of us.
It's really simple! Click here , submit your information and you'll be part of the family.
If you are registered but forgot your password, click here, then click on Forgot your password? and follow the instructions. We will send you a message so you can reset your password.
You can access, cancel or rectify your personal information at any time, as well as the use we make of it. If you wish to exercise any of these rights, please let us know by sending an email to the following address: firstname.lastname@example.org.