Both in our online store and in the physical stores that sell our products (click here to find the nearest one). If you live in Madrid or Valencia or you are passing by, you can also visit our Satori Home stores:
: Satori Home Valencia and Satori Home Madrid.
Our products are manufactured in Vietnam and a minor part in Portugal, with loads of love. We are responsible for the whole manufacturing process, and we cherish our people in the same way we take care of our designs. Every single person who contributes to the manufacturing process is part of our family.
We use carefully selected premium materials and combine handcrafted processes with state-of-the-art technology. A blend of love and passion that shapes our products into unique pieces.
Through our website we sell almost everywhere. Select the area that corresponds to your country when entering our website or look for your nearest store here. here.
*If your country does not appear, do not hesitate to contact us about it.
Your purchase is made in Euros. If you make it from a country with another currency, your card provider will apply the exchange rate when charging the order to your account. The prices shown on our website are always retail prices, with charges included*.
*Prices from non-EU countries may be subject to import charges. Payment of these costs is the sole responsibility of the customer.
Don't panic! Contact our Harmony Team, and they will be pleased to solve any incidents that may have arisen. Send an email to email@example.com or call us on +34 961 105 022 and we will offer you the best possible solution.
Yes, if you have created an account, by going to your Satorisan account and clicking on the "Edit addresses" button, you can add a new one or modify your addresses. At the checkout, confirm which one you want your order to be delivered to.
To receive the Newsletter, you can enter your email address in the box at the bottom of our website. You can also tick the corresponding box when placing an order.
Estimated delivery time is 7 to 10 working days after your order has been shipped. With express delivery, 1 to 2 working days.
Don’t worry, the courier will notify you so that you can arrange a new delivery or deliver the package to a collection point.
When your order leaves our warehouse you will receive an informative email with a tracking number. You can track your order directly on the website of the carrier.
Oops! Something must have gone wrong. We apologize, please do not receive it. The courier company will return it to us, and we will contact you as soon as possible to send you a new one.
Completely. Our payment page uses the SSL Security Protocol (Secure Sockets Layer). You can pay with debit or credit card, through your PayPal account, Google Pay, Apple Pay and Shop Pay. If you want to make your payment by bank transfer, contact our Harmony Team by email firstname.lastname@example.org. Happy shopping!
Orders placed between Thursday 28/09 and Monday 2/10 will be shipped on Tuesday 3/10 for logistical reasons.
Easy! Follow these steps:
1. Find the product you like. Check if your size is available.
2. Choose the size you want.
3. Click on the button "Add to cart".
4. If you want to process your order you have the option to do so by registering or finishing the purchase without registration.
5. Select a payment method: credit card, debit or through PayPal, Google Pay, Apple Pay and Shop Pay.
6. Confirm your purchase by clicking on “Request”.
7. Complete the form with the delivery and payment data.
8. You will receive an email confirming your order.
9.Wait for them to come and enjoy them!
*We show our products in the closest way to the possible reality. However, they may be subject to variations depending on the lighting of photography, the monitor of your computer or other factors outside our will. If you have doubts about any of our models, contact our Harmony Team. Harmony Team.
Our discount codes are not cumulative and cannot be applied to any discounted items on our website. This includes the items part of our Honest Sales, as they are already at a discounted price. They can only be applied to full-price items.
If you have an Honest Sales product amongst the items in your shopping cart, and you wish to use the discount code, it will only be applied to full-price items.
Our products will captivate people quickly, and there may be several contenders trying to get the same as you! It won't be really yours until you confirm the order and make the payment.
Write an email indicating your order number to email@example.com and we will send it to you as soon as possible.
Returns and exchanges
Definitely. We want you to be happy, so we think that returning has to be easy as buying. That’s why we offer two options so you can choose the one that best suits your needs: home collection and drop-off at pick-up points.
The product must be in perfect condition, clean and unused.
If you want to make a change for any reason, you must first make a return and then make a new purchase.
If you want to make a return, click here and follow the steps. If you want to make a size or model exchange, you must process a return and make a new purchase.
Returns must be done before 30 days. Remember that the product to return must be in perfect condition and in its original packaging.
You can return your purchase within 30 days of placing your order.
The return has no cost.
However, if you choose standard shipping and reject the package, we will deduct €10 (shipping cost) from your refund.
Our shoes follow the standard European sizing, so we recommend you buy the size you usually wear. However, in some product sheets you will find notes about the size if it fits a bit different.
No two feet are the same, that's why with many of our shoes we include an extra pair of high-density EVA insoles, which you can use (under the original ones) to hold your foot more snugly.
The Satori Family is the union of all Satorisan lovers. It corresponds to the customer area of our website, and you only have to register to be part of it. It is totally free and does not bind you to anything.
If you want to join... Welcome! Click here and you will be one of us.
It's really simple! Click here , submit your information and you'll be part of the family.
If you are registered but forgot your password, click here, then click on "Forgot your password?" and follow the instructions. We will send you a message so you can reset your password.
You can access, cancel or rectify your personal information at any time, as well as the use we make of it. If you wish to exercise any of these rights, please let us know by sending an email to the following address: firstname.lastname@example.org.