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Returns and exchanges
Returns and exchanges
Exchanges
You have 30 days to request an instant exchange at no cost. As soon as you request it, we will send the new pair for preparation. You won’t have to wait for us to receive your return. Please note that products must be returned in perfect condition, with their original box, tags, and all accessories.
* No exchanges are allowed on Honest Sales products due to limited stock.
** SPlease note that if you wish to change your size and you have used a discount code, you will need to contact us to let you know how to proceed.
Returns
You have 30 days to make a return completely free of charge, as long as the product is in perfect condition.
* The return will cost €10 for the following countries: France, Austria, Denmark, Finland, Estonia, Lithuania, Slovenia and the Czech Republic.
** Please note that if you wish to return the exchanged product, we will deduct 5€ from the refund. This charge will also be added to countries where returns are not free of charge.
Exchanges
You have 30 days to request an instant exchange at no cost. As soon as you request it, we will send the new pair for preparation. You won’t have to wait for us to receive your return. Please note that products must be returned in perfect condition, with their original box, tags, and all accessories.
* No exchanges are allowed on Honest Sales products due to limited stock.
** SPlease note that if you wish to change your size and you have used a discount code, you will need to contact us to let you know how to proceed.
Returns
You have 30 days to make a return completely free of charge, as long as the product is in perfect condition.
* The return will cost €10 for the following countries: France, Austria, Denmark, Finland, Estonia, Lithuania, Slovenia and the Czech Republic.
** Please note that if you wish to return the exchanged product, we will deduct 5€ from the refund. This charge will also be added to countries where returns are not free of charge.
Still have questions?
Still have questions?
ou can check all the details here or if you prefer, you can contact us through:
Send us an email hello@satorisan.com
Or call us at +34 961 105 022
Monday - Friday: 9:00 AM - 6:00 PM CEST
ou can check all the details here or if you prefer, you can contact us through:
Send us an email hello@satorisan.com
Or call us at +34 961 105 022
Monday - Friday: 9:00 AM - 6:00 PM CEST