Returns and exchanges

Looking to return or exchange?

We want you to be happy, so we make it easy. Just have your order number in hand. You'll find it in the email you received when you placed your order at Satorisan. Here we go!

Our return policy

Need more information?

You have 30 days to request a return.

If you use the UPS label we offer, included in your order, we will deduct the corresponding amount from your refund. For more information click here.

Please note that the products must be returned in perfect condition, keeping their box, labels and all their accesories.

If you wish to make an exchange for any reason, you must first make a return and then make a new purchase.

Still have questions?

You can check all the details here. If you prefer to contact us:

Send us an email: hello@satorisan.com

Call us: +34 961 105 022

Monday - Friday: 9:00 AM - 6:00 PM CEST